Verification
We confirm documents with the party that issued them — not with the party that sent them.
Integrity
Compliance & integrity
How we verify counterparties, screen for sanctions and protect our clients — and our name — from fraud.
Principles
How we hold ourselves to account
Transparency
Terms, fees and responsibilities are agreed in writing before any work begins.
Compliance
Counterparties are screened against applicable sanctions lists before we engage.
Independence
Quantity and quality are certified by independent inspectors appointed under the contract.
Know your counterparty
What we ask every counterparty for
KYC is completed on both sides before offers or documents are exchanged. We ask for the same information we would expect to give.
KYC & due diligence services- Certificate of incorporation and a recent extract from the company register
- Details of shareholders, directors and ultimate beneficial owners
- Identification of the directors and authorised signatories
- Evidence of authority to sign, such as a board resolution or power of attorney
- Bank and trade references
- For sellers: documents showing title to the product that we can confirm with the issuer
Sanctions
Sanctions screening
We screen counterparties, their beneficial owners, the vessels nominated and the jurisdictions involved against applicable sanctions lists, including those of the United Nations, the European Union, the United Kingdom and the United States.
Sanctions in the energy sector change often. Screening is repeated when the circumstances of a transaction change, and we decline business that we cannot clear.
Commitments
Our commitments to every counterparty
- We never ask for payment for product allocation, tank storage or “proof of product” before a contract is signed and the product is verified.
- We send offers, contracts and invoices only from @alupetra.com email addresses.
- We do not deal with sanctioned persons, entities, vessels or jurisdictions.
- Every fee is agreed in writing before work begins.
Fraud warning
Protect yourself from impersonation
Fraudulent offers that misuse the names of real trading companies are common in commodity markets. Before acting on any message that appears to come from Alupetra:
- Check that the sender’s address ends in @alupetra.com.
- Confirm the message by calling one of the numbers on our contact page — not a number given in the message.
- Never pay into a personal account, or into an account held in a name other than the contracting company’s.
- Treat any request for an upfront “allocation”, “storage” or “registration” fee as a warning sign.
If you receive a suspicious message in our name, please forward it to cm@alupetra.com.
Report a concern
If you have doubts about a document, an offer or a message that uses our name, tell us. We will confirm whether it is genuine.